Contact information
CONTACT INFORMATION
Last updated: 12 June 2026
For any enquiries regarding the Lucy 3D Lab online store, orders, products, shipping, returns, the legal guarantee, privacy or product safety, you can contact us using the contact details provided below.
1. Seller and owner of the online store
Lucy 3D Lab
Sole proprietorship of Lucia Infantozzi
Registered office: Via Libertà IIIª Traversa Sinistra 6, 80055 Portici (NA), Italy
VAT number: 11049351213
REA: NA-1151043
Email: admin@lucy3dlab.it
PEC: lucia.infantozzi@pec.it
The website www.lucy3dlab.it is operated by Lucy 3D Lab, the seller of the products offered through the online store.
2. Customer service and orders
For information about orders, products, availability, production times, shipping, payments, returns or the legal guarantee, you can write to:
Customer service email: admin@lucy3dlab.it
To enable us to handle your enquiry properly, please provide, where available:
· first name and surname;
· order number;
· email address used for the purchase;
· SKU or product name;
· a clear description of your enquiry;
· any photographs of the product, if useful for assessing damage, defects, assembly or safety.
3. Requests concerning returns, withdrawal and the guarantee
For return requests, to exercise the right of withdrawal, to report issues covered by the legal guarantee or problems with a purchased product, you can contact us at:
Requests will be handled in accordance with the “Returns and Refunds”, “Terms and Conditions of Service” and “Legal Guarantee” policies available on the website.
The right of withdrawal and the legal guarantee are recognised within the limits and in accordance with the procedures laid down by applicable Italian and European legislation.
4. Product safety reports
To report a possible safety issue, a defect, abnormal breakage, an incident or a risk relating to a Lucy 3D Lab product, you can write to:
In your message, where possible, please provide:
· order number;
· SKU or product name;
· a description of the problem;
· the conditions in which the product was used;
· photographs of the product and any damage;
· any consequences observed.
Lucy 3D Lab may use this information to assess the product, handle the report, provide customer assistance and take any corrective measures, where necessary.
5. Privacy and personal data protection requests
To exercise the rights provided for under personal data protection legislation, including access, rectification, erasure, restriction of processing, objection, data portability and withdrawal of consent, you can contact Lucy 3D Lab at:
For formal communications, you may also use the PEC address:
For the purposes of applicable personal data protection legislation, Lucy 3D Lab is the controller of the personal data collected through the website and the online store, within the limits set out in the Privacy Policy.
6. Communications via PEC
For formal, legal or administrative communications, you may use the following PEC address:
Routine enquiries regarding purchases, products, shipping and customer service may be sent to the standard email address:
7. Indicative response times
Lucy 3D Lab responds to customer enquiries as quickly as possible, taking into account workload, the artisanal production of products and order management.
Enquiries regarding orders, returns, the guarantee, product safety or privacy are given priority over general enquiries.
8. Tax information
Lucy 3D Lab operates under the flat-rate tax regime. The prices displayed on the website are the final prices charged to the customer. No VAT is charged on invoices/receipts pursuant to the legislation applicable to the flat-rate tax regime, unless the tax regime changes or otherwise provided by law.
9. Related policies
For further details, please also consult the other policies available on the website:
· Privacy Policy;
· Returns and Refunds Policy;
· Terms and Conditions of Service;
· Shipping Policy;
· Legal Notice;
· Safety information provided on the individual product pages.